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| Payment, Delivery and Returns |
Means of payment
All orders must be payed in advance, by PayPal, by credit card or by bank tranfer.
For payment via bank transfer, we will provide our bank account information in the receipt confirmation and deliver the merchandise upon receipt of payment.
For payment by credit card, we will deliver the order after receiving approval from your credit card company.
Delivery and delivery time
As a rule, we only deliver within the EU countries, Switzerland, and Norway. Upon request, we can also deliver to other countries.
Depending on the delivery address, the order will be shipped via postal mail, Q'Pack+, Chronopost, DPD, DHL Europack or DHL Express Worldwide.
Also depending on the delivery address, you can select from various shipping methods.
When we ship your order, we will send you an e-mail with the parcel number so that you can track your order shipment at any time.
At the same time, we will also e-mail you a receipted invoice. Out of respect for the environment, we will only send paper invoices upon express request.
Deliveries are made to the address you provide when you place your order. It is up to you to check immediately that the contents of your order are correct at the time of delivery.
All sunglasses are delivered with their original case, as far as the manufacturer has foreseen such a case.
Please inspect the merchandise for damage immediately upon receiving it and inform us in writing if there appears to be any damage. If the package has been damaged during transport, please do not accept it.
The time needed to ship your order to the delivery address you provide depends on the selected shipping method and the delivery address itself. In general, orders sent via DHL Express Worldwide are received within 1 to 2 days, whereas it can take 2 to 5 days if shipped by postal mail, Q'Pack+, Chronopost, DPD or DHL Europack. Orders shipped overseas or to islands take about 5 to 10 days.
If a product is not readily in stock because our supplier has not delivered it within the time period we specified to you, we will inform you of this fact as soon as possible. In such a case, you are entitled to cancel all or part of your order. Upon cancellation of an order, we will promptly refund any payment you have already made.
After sales service,return and refund
Products must be returned carefully sealed in their original packaging, together with a copy of the invoice relative to the purchase in question, to the following address:
Opticshop s.à r.l.
14, rue Beck
L-1222 Luxembourg
Contact lenses returned for reasons of non-compliance must be stored in a suitable contact lens container, immersed in the correct care product. Otherwise, the manufacturer cannot carry out a compliance test and the returned product will automatically be rejected. In case of rejection by the manufacturer, the goods will be, according to your instructions, or destroyed or sent back to you at your expense, and no refund will be given.
When you return goods as a result of your withdrawal or for reasons of non-compliance, you must provide Optimol with your full bank account details, so that your purchase can be refunded (please include the name of the bank, the name of the account holder, the BIC code and the account number set out in IBAN format). You will receive your refund within 30 days of returning the goods as instructed above. |
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