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Products must be returned carefully sealed in their original packaging, together with a copy of the invoice relative to the purchase in question, in a sufficiently stamped parcel to the following address:
Opticshop s.à r.l.
14, rue Beck
L-1222 Luxembourg
Contact lenses returned for reasons of non-compliance must be stored in a suitable contact lens container, immersed in the correct care product. Otherwise, the manufacturer cannot carry out a compliance test and the returned product will automatically be rejected. In case of rejection by the manufacturer, the goods will be, according to your instructions, or destroyed or sent back to you at your expense, and no refund will be given.
When you return goods as a result of your withdrawal or for reasons of non-compliance, you must provide Optimol with your full bank account details, so that your purchase can be refunded (please include the name of the bank, the name of the account holder, the BIC code and the account number set out in IBAN format). You will receive your refund within 30 days of returning the goods as instructed above. |
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